RACKS ARE ON THE WAY - EXPECTED TO ARRIVE IN JANUARY/FEBRUARY

FAQ - WARRANTY


All Khyber Racks come with a limited lifetime warranty. Khyber Racks Ltd warrants that its products are free from defects in materials and workmanship that affect the operation or safety of the rack. Khyber Racks Ltd will, at its option, either repair or replace any part that proves defective by reason of improper workmanship or materials. Repaired or replacement parts will be either new or refurbished to be functionally equivalent to new. This warranty does not apply to surface finishes, nor does it cover damage that results from improper installation, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, repair, or modification. This warranty applies to original purchasers only and is not transferrable. Proof of purchase is required. Khyber Racks Ltd shall not be liable for incidental or consequential damages.   

In the event of damage not covered by warranty, such as backing your rack into an object, contacting the ground in a ditch or being struck by another vehicle, Khyber Racks Ltd offers lifetime crash replacement, where replacement parts will be made available at a significant discount, plus shipping. This is only available to original purchasers with proof of purchase.

Rope tie downs are a wear item and not covered by warranty. We supply 6mm static nylon cord from Mammut with your rack, and you can purchase replacements from us. Most 6mm static nylon cord will work and is readily available from climbing stores if you prefer to source it locally to save shipping.

Khyber Racks have superior corrosion resistance due to material selection and surface treatments that further improve corrosion resistance. This is very effective at extending the life of your rack beyond what powder coated steel can offer. Despite this, harsh environments such as salted roads and coastal areas affected by sea spray can still cause surface corrosion and is not covered by warranty unless it creates a structural issue. If you are driving while roads are salted, we recommend storing the rack when not in use for extended periods and rinsing it after use to get the maximum lifespan and to keep the finishes looking as fresh as possible. We've taken the best steps possible to prevent corrosion, but salt is still the enemy.   

Surface tarnishing of the stainless parts can be prevented and remedied. For more information, see FAQ - Corrosion

 

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